Establishes, develops, and maintains positive relationships with existing and potential customers.
Develops, maintains, and monitors relationships with client referral sources, including realtors and brokers, builders, developers, financial advisors, and other referral sources to generate mortgage leads with new and existing customers.
Stays on top of trends, changes, and developments in their local real estate market.
Monitors what competitors are doing by keeping up-to-date with changing rules, regulations, and guidelines from FHMA, FHLMC, FHA, and VA in addition to other investors and agencies.
Stays informed of all origination, processing, appraisal, underwriting, and closing requirements for both Loan Remedy and investor guidelines on both government and privately insured mortgages.
Negotiates price, terms, and conditions with mortgagors.
Responsible for customer interaction between all parties involved on each loan, as it is originated from application to closing. This includes counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary documents, appropriate fees, and lock-in information; overseeing the loan status; and obtaining loan documentation after closing as directed by management.
Writes sales reports, plans, and engage in marketing and promotional activities that support sales goals.
Participates in ongoing individual and company-sponsored training programs to learn new and different sales techniques.
Must comply with Loan Remedy company policies and procedures and all applicable federal, state, and local laws, ordinances, rules, regulations, guidelines, and other requirements of the mortgage banking industry.
Must have a current
and active NMLS
in good standing.
Must have current
and active State Licensing
in good standing.
Bachelor's degree from
a four-year college
One to two years related experience
and/or training; or equivalent
combination of education
and experience as a loan originator.
Loan Processors are responsible for preparing and processing mortgage loans from the time of application through final approval, while maintaining contact with all internal and external parties, and receiving/reviewing all necessary documents. They must work within compliance of bank, regulatory, and investor guidelines and while meeting Loan Remedy customer service standards. This position entails communication with customers, internal staff, real estate agents, attorneys, title companies, and more while responding to inquiries, resolving issues as they arise, and obtaining all necessary paperwork.
Serves as a subject matter expert (SME) on processing policies, guidelines, procedures, and technology.
Conducts daily review and follow-up with customers and investors regarding outstanding items and gathers necessary documentation as needed.
Communicates and reports to the Processing Supervisor
Communicates with key stakeholders, including Branch Manager, Loan Consultants, and customers regarding the status of items.
Manages key dates, including lock expiration, contingency date, contract date, credit doc expiration, ECOA, MDIA, and other compliance-related dates.
Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan per Loan Remedy requirements.
Reviews Closing Disclosure / Settlement statement for accuracy and provides to the closing agent.
Reviews title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance before underwriter submission.
Provides customer and closing agent with requirements and coordinates scheduling for loan closing completion.
Attends regular pipeline meetings and system training updates.
This position is considered a non-loan originator position. This means participants may not engage in activities of a loan originator, including communicating directly with borrowers about credit qualification or loan terms, including pricing concessions or other transaction-specific terms or conditions.
High School Diploma
Two to three years’ experience
in retail processing.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong verbal and written
Thorough knowledge of loan processing and closing policies, procedures, documents, underwriting requirements, governmental and agency requirements, terminology, and automated processing systems.
Thorough knowledge of credit policies and approval processes.
Able to handle a vast pipeline of loans in a challenging and fast paced environment.